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Privacy policy

At Lakons, we understand that as parents and caregivers, trust is everything. We are committed to protecting your privacy and handling your personal data with the same care we put into our products.

1. Information We Collect

We collect information to provide better services to our customers.

  • Personal Information: Name, email address, shipping address, billing address, and phone number when you make a purchase.

  • Payment Information: Credit card numbers or other payment details (processed securely by third-party payment processors; we do not store full credit card numbers).

  • Baby Profiles (Optional): If you create a profile (e.g., due date, baby’s name) to receive personalized recommendations, we store this securely.

  • Usage Data: IP address, browser type, and device information collected automatically via cookies.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders.

  • Communicate with you regarding order updates or customer service inquiries.

  • Send marketing emails about new Lakons products or promotions (only if you have opted in).

  • Improve our website and product offerings through analytics.

3. Sharing Your Information

We do not sell your personal data to data brokers. We only share information with trusted third parties necessary to operate our business:

  • Service Providers: Shipping carriers (e.g., FedEx, USPS), payment processors (e.g., Stripe, PayPal), and email marketing platforms.

  • Legal Compliance: We may disclose information if required by law or to protect our rights.

4. Cookies and Tracking

We use cookies to enhance your shopping experience.

  • Functional Cookies: Essential for the cart and checkout process.

  • Analytics Cookies: Help us understand how visitors use our site.

  • You can control cookie settings through your browser preferences.

5. Data Security

We implement industry-standard security measures (SSL encryption) to protect your personal information during transmission and storage. However, no method of transmission over the Internet is 100% secure.

6. Children’s Privacy

While our products are for babies, our website is intended for adults. We do not knowingly collect personal information from children under the age of 13.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Opt-out of marketing communications at any time by clicking "unsubscribe" in our emails.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: care@lakons.com

  • Address: Lakons Consumer Pvt. Ltd. , Second Floor, Office No. 205 Unitech Arcadia, South City 2, Sector 49, , Gurugram, HR, 122502, IN